🆘How to get help?
Today you will learn…
Why it’s important to use the support area in Coperniq
Where to access the support tools
What are the tools you can use and what does each do
How to see updates on your cases and conversations
How to reply back on these conversations
Reading time: 5 minutes
The Coperniq Support area provides you with a seamless way to contact our support team for questions, issues, and design requests within Coperniq
This area will allow you to submit, check status and updates, and respond to open cases
Let's go ahead and unpack how to use Coperniq Support
1) Why use Coperniq Support?
It creates a case record for us to have a history on your issues
There is a form that comes with a new case where you can give us the important information we need
We are able to assign the cases to the right person internally
We can continue the conversation with you on the case
2) Where to access the support tools?
(lower left corner when logged into Coperniq)
3) What’s available to me in Coperniq Support?
Create a ticket here:
This is the form you will receive to fill out (the more details the better we can understand your issue/question
Once you are done click here to submit the ticket
This will then route to our team to address for you
Another tool in Coperniq Support is the Feature Request tool. You can add requested features you’d like for our team to review and other Coperniq users even vote on them as one they would like added.
Add a new feature request here:
To create a new request click here:
Fill out the request form here and hit “create post”:(the more details the better for us to understand your request)
You also can see all feature requests submitted here and vote on the ones already posted
Another tool in Coperniq Support is the Send a Message tool, where you can send our team a direct message (please note creating a tickets is always the fastest and nest way to get a response)
In the messages area you can see all your open conversations with the Coperniq support team and respond:
What did we learn today?
How to access Coperniq Support
Why its best for you to use this process for contacting support
What are the different types of support (ticket, feature request, messages
How to use the different types of methods of support
Where to access updates from our support team
How to reply back on ongoing tickets and conversations
How to create a feature request and vote on current requests submitted
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