🆘How to get help?

Today you will learn…

• Why it’s important to use the support area in Coperniq

• Where to access the support tools

• What are the tools you can use and what does each do

• How to see updates on your cases and conversations

• How to reply back on these conversations

Reading time: 5 minutes

The Coperniq Support area provides you with a seamless way to contact our support team for questions, issues, and design requests within Coperniq

This area will allow you to submit, check status and updates, and respond to open cases

Let's go ahead and unpack how to use Coperniq Support

1) Why use Coperniq Support?

• It creates a case record for us to have a history on your issues

• There is a form that comes with a new case where you can give us the important information we need

• We are able to assign the cases to the right person internally

• We can continue the conversation with you on the case

• All 's needed will have visibility to the case

• And.. the most important is it will not be in someone' inbox with 50 other emails

2) Where to access the support tools?

(lower left corner when logged into Coperniq)

3) What’s available to me in Coperniq Support?

Create a ticket here:

This is the form you will receive to fill out (the more details the better we can understand your issue/question

Once you are done click here to submit the ticket

This will then route to our team to address for you

Another tool in Coperniq Support is the Feature Request tool. You can add requested features you’d like for our team to review and other Coperniq users even vote on them as one they would like added.

Add a new feature request here:

To create a new request click here:

Fill out the request form here and hit “create post”:(the more details the better for us to understand your request)

You also can see all feature requests submitted here and vote on the ones already posted

Another tool in Coperniq Support is the Send a Message tool, where you can send our team a direct message (please note creating a tickets is always the fastest and nest way to get a response)

In the messages area you can see all your open conversations with the Coperniq support team and respond:

What did we learn today?

• How to access Coperniq Support

• Why its best for you to use this process for contacting support

• What are the different types of support (ticket, feature request, messages

• How to use the different types of methods of support

• Where to access updates from our support team

• How to reply back on ongoing tickets and conversations

• How to create a feature request and vote on current requests submitted