Why does my email connection status show "syncing" instead of "connected"?

Last updated: January 4, 2026

Context

After connecting email accounts to the system, users may notice that some email accounts remain in a "syncing" status instead of showing as "connected". This status may persist even though the email functionality appears to be working normally.

Answer

If you see a "syncing" status for connected email accounts, here's what you should know:

  • The "syncing" status typically changes to "connected" automatically once the initial sync is complete

  • Sometimes the status indicator may get stuck showing "syncing" even though the email connection is working properly

  • A "syncing" status does not affect the functionality of the email integration - you can continue using the system normally

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If the status remains stuck on "syncing" for an extended period:

  1. Try removing and re-adding the email connection

  2. If the issue persists, contact support for assistance

Note: Even if the status shows as "syncing", your email integration should continue to function normally and maintain all communication history.