Why isn't my integration working or syncing?

Last updated: November 12, 2026

If a third-party integration isn't working or syncing data as expected, follow these steps to identify the issue.

  1. Go to Company Settings → Integrations and open the affected integration.

  2. Check the connection: Make sure it's connected. If disconnected, reconnect it.

  3. Review the configuration: Check that the triggers, field mappings, and other settings are configured correctly.

  4. Check Integration History: Review recent sync activity for failed transactions or error messages.

Still having issues? Contact Coperniq Support through the green chat bubble or at support@coperniq.io. Include the integration name, affected record link, and any error details so we can investigate.