How do I refund a payment in Coperniq?

Last updated: November 12, 2026

You can issue a refund for a completed payment directly from the Payments page.

To issue a refund:

  1. From the left-hand menu, go to Financials → Payments.

  2. Open the payment you want to refund.

  3. Click the three-dot menu (⋮) in the top-right corner.

  4. Select Refund and follow the prompts.

Note: Refunds may take several business days to appear in the customer's bank account, depending on their bank and payment method.

Need help? Contact Coperniq Support through the green chat bubble in Coperniq or at support@coperniq.io with the invoice number and relevant record link.