How do I cancel an ACH payment?

Whether an ACH payment can be canceled depends on its current status.

• Pending Verification: If the customer hasn't verified their bank account, the payment won't proceed until verification is complete. Contact Coperniq Support to request a cancellation.

• Processing: Once the payment is processing, it generally can't be canceled through Coperniq. The customer can contact their bank to see if the transaction can still be stopped.

• Completed: If the payment has already been completed, you can issue a refund instead.

Need to cancel a payment? Contact Coperniq Support through the green chat bubble in Coperniq or at support@coperniq.io with the customer's name, invoice number, and record link.