Why didn't my customer receive their ACH verification email?

Last updated: November 12, 2026

If your customer needs to verify their bank account using microdeposits, Coperniq sends an email with instructions to complete verification.

What should I check?

  1. Inbox and spam folder: Ask the customer to look for an email from companyname@accounting.coperniq.io, where companyname is your company's name.

  2. Reminder email: Coperniq automatically sends a reminder after 3 days if verification remains incomplete.

  3. Bank verification: Microdeposits typically arrive within 1–3 business days. The customer can then follow the email instructions to complete verification.

Still haven't received the email? Contact Coperniq Support through the green chat bubble or at support@coperniq.iowith the invoice number and record link.