Why can't I select a phone number or email when contacting a customer?

If you can't select a phone number when making a call or the email field is greyed out, you may not have access to a phone number or email address in Coperniq.

To fix this:

1. Go to Company Settings → Phones or Company Settings → Emails, depending on the issue.

2. Open an existing phone number or email address and make sure you're added as a Member.

3. Alternatively, click + Phone or + Email to set up your own.

Once you've been added or completed the setup, you should be able to select the phone number or email address when contacting customers.

Note: If you can't access these settings, ask your workspace admin for assistance.

Still having trouble? Contact Coperniq Support through the green chat bubble or at support@coperniq.io.